TORONTO — Randy Garutti knows street food: He been Shake Shack’s chief executive officer since its inception as a hot dog cart in New York’s Madison Square Park.
But when Mr. Garutti visits Tokyo, which boasts seven of the country’s 13 Shake Shack locations, he makes sure to sample all aspects of traditional Japanese cuisine.
The following interview with Mr. Garutti, who plans to retire in 2024, is edited and condensed.
Where I Go First
My favorite place to start my trip is going immediately to Tonki (1 Chome-1-2 Shimomeguro) in Meguro — a multi-generational restaurant specializing in tonkatsu (fried pork cutlets).
It’s kind of like going to Katz’s Deli (for pastrami) when you’re in New York: the simple dedication to one amazing product is a hallmark of Japanese food, and Tonki is such a pleasure.
Where I Stay
Tokyo hotels are notoriously expensive and small, so no matter where you want to stay, it’s always a struggle. The Marriott in Shinagawa (4 Chome-7-36 Kitashinagawa) provides the best value for a large hotel and business setting.
It’s not the most convenient location for central Tokyo, but it’s close enough and a quick Tokyo Metro ride gets you where you need to go.
Best Place For Team Meetings
Most people would say the large hotels. But I prefer to find a small coffee shop or, in good weather, a great park like Gaien (1-1 Kasumigaokamachi) or near the Emperor’s Palace. Do it outside.
Worthwhile Tourist Trap
Bill’s for pancakes. Crazy lines, but years of hype make it a fun experience (2-6-12 Okura House 12F, Ginza).
Getting Around
Metro is the only answer. It’s so easy, cheap, clean, respectful and fun. But don’t walk in the wrong direction — Tokyo is about respect. Following the rules on the Metro and in the stations is essential.
The same is true, of course, for the bullet trains when you travel outside of Tokyo. It’s almost never worth driving or taking a taxi if you can avoid it.
Coffee Spots
Find a back alley, small, independent coffee shop and you can’t go wrong. I like to head to Cat Street in Omotesando and see who’s brewing.
But I also must admit that Blue Bottle (4 Chome−1−6 NEWoMan Shinjuku 1F) does an incredible job in Tokyo.
Insiders Only
Many of the best restaurants are not open to the public and can be found on upper floors of random buildings. Some of the greatest yakitori (skewered chicken), teppanyaki (food cooked on a metal plate) and other favorites can be found in hidden places — you’ve got to have Japanese friends to help.
Dinner Splurge
Going all-in on sushi. The best places have eight seats at the sushi bar, and that’s it.
If you’re not into sushi, my favorite yakiniku (Japanese barbecue) is Kirakutei (Minato City).
For yakitori, go to Hachibei (Roppongi 7-4-5 B1F, Minato-ku).
Biggest Misconception
Tokyo can be wildly expensive, but it doesn’t have to be. Some of my favorite meals and experiences are neighborhood ramen restaurants where you can eat for a few bucks.
Best Memory
I finally got to bring my family for a recent trip. Touring with my wife and children around Tokyo and then spending time in the mountains in Hakone, the temples of Kyoto and so much more are my favorite memories.
Favorite Souvenir
Unfortunately, the Tsukiji fish market moved to a new location years ago, but the old market neighborhood is still robust for great meals and for shopping. I always find amazing Japanese pottery, plates, bowls, tea sets, and knives to bring home in the side streets.
Can’t-Miss Treats
For cheap and fun snacks, Don Quijote (various locations). It is kind of like a dollar store, but so much more. They have every snack available, including every flavor of Kit Kat imaginable. You might even find the really hard-to-get Japanese whiskeys on the upper floors.
Another fun excursion is Harajuku. Get whatever crazy crepe, cotton candy or other trend is hitting Takeshita street.
Shopping
My go-to store is Akomeya (various locations) for incredible food, housewares, and other options.
After that, go to the basement of any of the large department stores in Ginza and other neighborhoods. There are hundreds of incredible food options, souvenirs, and, of course, fashion on the upper floors. But first be prepared to indulge downstairs. — Reuters
