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How AI is used to improve calls between agents and customers

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February 19, 2025
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How AI is used to improve calls between agents and customers

How AI is used to improve calls between agents and customers – BusinessWorld Online









Home Credit, a financial services company, has improved its monitoring process by using artificial intelligence to get feedback for its agents.

Interview by Patricia Mirasol
Audio editing by Jayson Mariñas

AgarWalEkwensi

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